RETURNS & EXCHANGES
Myra Swim wants our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so were here to help you get your order correct.
All orders are provided with a MYRA SWIM return form. They are located in the black envelope along side your thank you & garment care card.
Items must leave customer’s hands within 7 days of receiving to action a refund or store credit for exchange.
STEPS OF RETURNING/EXCHANGING YOUR PURCHASES
1- Try on your garments over underwear
2- Take unwanted garments & check tag/hygiene sticker that all are attached in original condition. Place items back in garment bag.
3- Read our terms & conditions of purchase below to avoid any confusion & processing delays.
4- Fill out your returns form making sure you fill in ALL sections to make it easier/faster for us to process at MyraSwim HQ.
5- Post back to address provided. Regular or Express shipping method is up to the customer along with the shipping company you choose to use. We do suggest you get a return tracking number as we will not take responsibility for lost returns.
Myra Swim Returns
PO BOX 492
Currumbin 4223 QLD
6- Once the items arrive at MyraSwim HQ you will receive an email confirmation that your items have been refunded or your store credit is ready to use.
TERMS & CONDITIONS OF RETURNS -
-Items marked "Sale" or discounted with a promo code are not eligible for Refund. Only Exchange or Store Credit - No Exceptions.
Items bought with a discount code will be issued a store credit for exchange, we do not allow a further discount code to repurchase.
- All 'SKIN' products are final sale no returns no exchanges.
-Full priced items are only eligible for refunds. We do not reimburse for return/exchange shipping. All refunds are given of the full price value of the item minus the shipping cost of the order.
-Unworn items must be returned in original packaging- with hygiene liner still attached, Myra Swim tags, and garment bag. We can legally refuse to refund your items if the hygiene stickers & tags have been removed or tampered with.
-We suggest you try on your Myra Swim garments over your underwear due to hygiene reasons, once you are happy, off with the tags & straight to the pool!
-If items are received back with removed, tampered with or in a non resealable condition you will incur a $20 fee which will be deducted from your item cost for the damages of the items condition as we can not add this item back to our inventory which is a company loss & a store credit will be issued. Legally we are able to refuse to refund a customer for hygiene related issues.
-If garment bags are not returned there is a $10 fee deducted from your store credit/refund.
-The customer is responsible to send back the garments to the address provided with the returns form filled out in FULL with order number. Exchanges will be given store credits for the price of the garment to repurchase your correct items by placing a new order online.
-Returns & exchanges are processed within 2 business days after item is received and checked. A confirmation email will be sent when your item is refunded or exchanged and returned.
-Faulty garments. If you across a fault in your item which you deem to be a manufacturing fault & not a customer care fault. Please contact our customer service team with a photo so we can assess the issue & establish a mutual happy outcome.
If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal.
All items are to be signed for by DHL. If you are not home to receive your DHL package, have no one else to sign for the item and have not organised an alternative way to collect your package from DHL, and your item is returned to us this $25 fee will occur. We will not pay for your return shipping this is the customers responsibility.
Myra Swim Returns
PO BOX 492
Currumbin 4223 QLD
IMPORT CUSTOMS DUTY & TAXES POLICY
PLEASE BE AWARE THAT MYRASWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.
OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.
THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.
MYRASWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.