Myra swim PTY LTD reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
Myra Swim wants our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so we're here to help you get your order correct.
Myra Swim currently does not offer exchanges. When items are returned for an exchange, a store credit will be supplied for you to purchase the desired piece as our stock is not held.
All orders are provided with a MYRA SWIM return form. They are located in the black envelope along side your thank you & garment care card.
Items must leave customer’s hands within 7days of receiving to action a refund or store credit for exchange.
STEPS OF RETURNING YOUR PURCHASES
1- Try on your garments over underwear
2- Take unwanted garments & check tag/hygiene sticker that all are attached in original condition. Place items back in garment bag.
3- Read our terms & conditions of purchase below to avoid any confusion & processing delays.
4- Fill out your returns form making sure you fill in ALL sections to make it easier/faster for us to process at MyraSwim HQ.
5- Post back to address provided. Regular or Express shipping method is up to the customer along with the shipping company you choose to use. We do suggest you get a return tracking number as we will not take responsibility for lost returns.
Myra Swim Returns
PO BOX 492
Currumbin 4223 QLD
6- Once the items arrive at MyraSwim HQ you will receive an email confirmation that your items have been refunded or your store credit is ready to use.
TERMS & CONDITIONS OF RETURNS
-Items marked "Sale" or discounted with a promo code are not eligible for Refund. Only Store Credit - No Exceptions.
Items bought with a discount code will be issued a store credit for exchange, we do not allow a further discount code to repurchase.
- All 'SKIN' products are final sale no returns no exchanges.
-Full priced items are only eligible for refunds. We do not reimburse for return/exchange shipping. All refunds are given of the full price value of the item minus the shipping cost of the order.
-Unworn items must be returned in original packaging- with hygiene liner still attached, Myra Swim tags, and garment bag. We can legally refuse to refund your items if the hygiene stickers & tags have been removed or tampered with.
-We suggest you try on your Myra Swim garments over your underwear due to hygiene reasons, once you are happy, off with the tags & straight to the pool!
-The customer is responsible to send back the garments to the address provided with the returns form filled out in FULL with order number. We do not offer exchanges. The exchange process begins with being given a store credit for the price of the garment to repurchase your correct items by placing a new order online.
-Returns & store credits are processed within 2 business days after item is received and checked. A confirmation email will be sent when your item is refunded or exchanged and returned.
-Faulty garments. If you across a fault in your item which you deem to be a manufacturing fault & not a customer care fault. Please contact our customer service team firstname.lastname@example.org with a photo so we can assess the issue & establish a mutual happy outcome.
RETURN FEES & PENALTIES
If items are received back with removed, tampered with or in a non resealable condition you will incur a $25 fee which will be deducted from your item cost for the damages of the items condition as we can not add this item back to our inventory which is a company loss & a store credit will be issued. Legally we are able to refuse to refund a customer for hygiene related issues.
-If garment bags are not returned there is a $10 fee deducted from your store credit/refund.
1 item bag per one piece/set. If you order 3 items and it comes in 1 bag and you return 1 you may keep the garment back. Please note this on your returns form.
USA RETURNS PORTAL
We now offer free returns in the USA for orders over $200.
To begin your return please have your order confirmation details at hand. You will need to enter in your order number to the portal to access your return label.
- Please allow up to 2 business days for your order to be processed once the package arrives at our US returns base.
- You will receive an email notification when your refund or store credit has been processed or actioned.
If your order does not fit the requirements for a 'free return' please follow our regular returns process or contact our customer service team to access a returns label for a AUD$15 fee.
This can be deducted from your refund or store credit.