Shipping

SHIPPING 

Delivery time is approximated
WE DO NOT SHIP TO PO BOXES

AUSTRALIA WIDE AUS POST EXPRESS
1-2 business days  //  Tracking & signature on delivery.
Flat rate $5 // Orders over $150 FREE

WORLDWIDE DHL EXPRESS (any countries other than Australia)
 3-4 Business days // Tracking & signature on delivery.
USA & Canada- Flat rate $10 // Orders over $250 FREE
All other countries- Flat rate $16 //  Orders over $250 FREE

SHIPPING DURING SALE PERIODS
DURING SALE PERIODS THE 'ORDERS OVER $...' DO NOT APPLY
All sale orders will have to pay a shipping fee.

We do not ship to Russia.

Please allow 24 hours for processing orders and to recieve tracking number/Confirmation of order shipment.

We are not liable for wrong information given to us when shipping information is asked in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order. 

All our packages require a signature on delivery. 

WAREHOUSE PICKUP

Gold Coast based customers can now shop online & collect their orders from our HQ in Currumbin. To use this method of collection please follow the following steps.

-Select 'WarehousePickup' as shipping option at the checkout. If you do not select this your order will automatically be processed via DHL for shipping we can not reverse this.

-Please wait for your 'order processing complete' email & text before coming to collect your order as during busy periods we might not have processed your order by the time you come to collect.

Bring the following to collect your online order
Print out or bring a digital copy of your order confirmation. 
Photo ID - we will refuse any collection without a form of photo ID that matches the details on the order.

Pickup location -
2-6 Hawker street, Currumbin 4223 QLD
Warehouse #21

Pickup times -
Monday to Friday 9am-12pm

Please ring the door bell & wait for assistance.

 

CUSTOMS IMPORT DUTY & TAXES

PLEASE BE AWARE THAT MYRASWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS. 

OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.

THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.

MYRASWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.

If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable.

 

SALE PERIODS

SALE PERIODS- PLEASE ALLOW UP TO 3-4 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED DUE TO HIGH ORDER VOLUMES. 

DUE TO HIGH VOLUMES OF ORDERS/EMAILS DURING SALE PERIODS- IF WRONG ITEMS ARE ORDERED DURING SALE PERIODS WE CAN NOT TAKE RESPONSIBILITY FOR CHANGING THE ORDER BEFORE PICK UP OF SHIPMENT. IF YOUR ORDER IS SHIPPED BEFORE YOUR CUSTOMER SERVICE EMAIL IS CHECKED IT IS THE CUSTOMERS RESPONSIBILITY TO RETURN THE INCORRECT ITEMS PURCHASED.

PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE!!

We are not liable for wrong information given to us when shipping information is ask in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order. 

SHIPPING DURING SALE PERIODS
DURING SALE PERIODS THE 'ORDERS OVER $...' DO NOT APPLY
All sale orders will have to pay a shipping fee.