Shipping

Delivery time is approximated for order placed before 9am weekdays. 

We are an Australian based HQ so all times noted below are Australian Eastern Standard Time -AEST.

WE DO NOT SHIP TO PO BOXES

ALL OUR ORDERS COME WITH COMPLETE DOOR TO DOOR TRACKING & REQUIRE A SIGNATURE UPON DELIVERY, NO EXCEPTIONS.

FREE EXPRESS SHIPPING WORLD WIDE FOR ORDERS OVER $300

We do not ship to Russia.

Please allow 24 hours for processing orders and to recieve tracking number/Confirmation of order shipment.

We are not liable for wrong information given to us when shipping information is asked in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order. 

 

WAREHOUSE PICKUP
Gold Coast based customers can now shop online & collect their orders from our HQ in Currumbin. To use this method of collection please follow the following steps.

Gold Coast based customers can now shop online & collect their orders from our HQ in Currumbin. To use this method of collection please follow the following steps.

-Select 'WarehousePickup' as shipping option at the checkout. If you do not select this your order will automatically be processed via Australia Post for shipping we can not reverse this.

-Please wait for your 'order processing complete' email & text before coming to collect your order as during busy periods we might not have processed your order by the time you come to collect.

Bring the following to collect your online order
Print out or bring a digital copy of your order confirmation. 
Photo ID - we will refuse any collection without a form of photo ID that matches the details on the order.

Pickup location -
2-6 Hawker street, Currumbin 4223 QLD
Warehouse #21

Pickup times -
Monday to Friday 9am-2pm

Please ring the door bell & wait for assistance.

CUSTOMS IMPORT DUTY & TAXES

PLEASE BE AWARE THAT MYRASWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.

OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.

THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.

MYRASWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.

If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal.

All items are to be signed for by DHL or Australia Post. If you are not home to receive your package, have no one else to sign for the item and have not organised an alternative way to collect your package, and your item is returned to us this $25 fee will occur.
We will not pay for your return shipping this is the customers responsibility.

 

TRACK YOUR ORDER


All myraswim purchases will come with a tracking number supplied to you in your order dispatch confirmation email.

Please find your location below. 
Copy & paste the tracking into the red 'track your order' links provided. 

If you require further assistance please contact the mailing service directly with your tracking number or our customer service team - info@myraswim.com

AUSTRALIA

TRACK YOUR ORDER
CALL - 13 76 78

USA
TRACK YOUR ORDER
CALL - 800 426 5962

CANADA
TRACK YOUR ORDER
CALL - 855 345 7447

NEW ZEALAND
TRACK YOUR ORDER
CALL - +64 800 800 020

MEXICO
TRACK YOUR ORDER
CALL - 001-800-345-2727

SOUTH AMERICA
TRACK YOUR ORDER
CALL- 
BRAZIL - 0800-892-1589
ARGENTINA - 0800-333-0165

ASIA
TRACK YOUR ORDER
CALL -
CHINA - 10-800-711-0934
JAPAN - 00531-11-4474
HONG KONG - 800-96-2445
KOREA - 00798-1-1-002-3365
MALAYSIA - 1-800-81-4666
PHILIPPINES - 1-800-1-111-0601
SINGAPORE - 0800-110-1728
TAIWAIN - 00801-10-4240
THAILAND - 001-800-110063187

EUROPE
TRACK YOUR ORDER
CALL -
FRANCE - 0800-90-5402
IRELAND - 1-800-559-015
ITALY - 800-789322
NORWAY - 800-16769
UK - 0808-234-2907
GERMANY - 0800-181-1574
BELGIUM - 0800-81038
SPAIN - 900-9-71127

DUBAI
TRACK YOUR ORDER
CALL - 8000-4441469

AFRICA
TRACK YOUR ORDER

CALL - SOUTH AFRICA - 0800-983-736

ALL OTHER COUNTRIES
TRACK YOUR ORDER

SALE PERIODS


Sale periods- please allow up to 3-4 business days for your order to be processed due to high order volumes.

Due to high volumes of orders/emails during sale periods- if wrong items are ordered during sale periods we can not take responsibility for changing the order before pick up of shipment. If your order is shipped before your customer service email is checked it is the customers responsibility to return the incorrect items purchased.

PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE